Cleaning service
in just a few clicks

Payment is made simply and securely online. Your registered payment method will be automatically charged once the cleaning is completed. You can change your payment method at any time in your profile.

Your payment is securely processed through the payment provider Stripe, which guarantees the highest security standards and is known worldwide for reliable payment processing. You only pay after the cleaning is completed and receive an invoice once the cleaner marks the job as completed and adjusts the hours if necessary. The amount charged always matches the price displayed online – with no hidden costs.

Please never pay in cash or via other mobile payment methods. All payments are processed securely through the third-party provider Stripe in accordance with the highest security standards. Your registered payment method will be automatically charged after the cleaning is completed. We offer a variety of payment methods so you can choose the most convenient option for you.

No, advance payment for multiple cleanings is not possible. Billing occurs after each cleaning through the payment method you selected.

You can use one of the following payment methods: Apple Pay, Google Pay, Revolut Pay, credit/debit card, SEPA direct debit, and PayPal. You can also add multiple payment methods and select a preferred option. The selected payment method will be automatically charged after each cleaning service.

Typically, cleaners do not bring their own cleaning products or utensils. From experience, we know that most customers prefer to use their own cleaning products. Therefore, we ask you to provide all the necessary supplies for the cleaning. For a standard cleaning service, you should ensure that you have the following items available: Cleaning products: Toilet cleaner, all-purpose cleaner, glass cleaner, grease-dissolving cleaner (e.g., dish soap) Cleaning utensils: Vacuum cleaner, mop & bucket, hand broom Cleaning cloths: Microfiber cloths, non-scratch sponges, dust cloths

To optimally prepare for the cleaning, please provide all the required cleaning products and utensils, as cleaners generally do not bring their own. It is also recommended to write down all your wishes and priorities in a checklist. This helps the cleaner specifically address your needs and preferences.

You do not necessarily need to be present during the cleaning. However, you are responsible for providing the cleaner with clear and detailed instructions to ensure the tasks are performed according to your expectations and without misunderstandings. Please note that the cleaners work independently, and WGPutzen has no direct control over the execution of the work. We recommend being present for the first cleaning to discuss your expectations and specific requests in person.

The specific tasks carried out during the cleaning depend on your individual requests and the agreement with the cleaner. Since WGPutzen only acts as an intermediary between you and the cleaner, we are not allowed to give instructions to the cleaners. Therefore, we recommend walking through the rooms with the cleaner at the beginning to discuss special requirements and set specific priorities. This way, the cleaning can be carried out exactly according to your wishes.

Yes, you can give specific instructions to the cleaner. These can include certain areas in your home that need more attention, preferred cleaning methods, or specific products to be used – all within the framework of a standard cleaning service. You can also communicate with the cleaner before the appointment to ensure that everything is done according to your preferences. It is advisable to be clear and detailed to avoid misunderstandings and tailor the cleaning to your needs.

Yes, for your regular cleanings, the same cleaner is usually assigned. This ensures that your wishes and preferences are continuously taken into account.